FAQ (Frequently Asked Questions)

How independent are the 'Expert ratings'?
//‘Expert ratings’ are written by independent experts within the industry and specialists in office products. OFFI® Reviews is managed by OFFI Test a specialised division of the independent OFFI Institute.
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Which part of the product assortment determines the supplier's rating?
//In any review of a supplier, only the range of products for office and learning environments is a determining factor.
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Bad experience with a well-rated product?
//As a user of a well-rated product, it may happen that the product does not meet expectations when used. To find out whether this is due to a manufacturing error or whether the product is not suitable for the task at hand, please notify us. Please use this form.
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In what way is it possible for a reviewed or rated supplier to respond to its own review or rating?
//Each individual assessment can be responded to as an assessed supplier. This can be done exclusively and only by filling in the response form online. If a supplier has provided a written and reasoned response to a score, this will also be published.
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We have been reviewed as a supplier, is the full assessment report available?
//This is possible as a participant in OFFI® audited SUPPLIER programme. Detailed information and application form for participation is available on this page of the OFFI Institute website.
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We have been reviewed as a supplier, can the ‘Expert rating’ be used for your own publication?
//OFFI® Reviews is a freely accessible website and may be quoted with the clearly legible source reference: ‘OFFI® Reviews (www.offi.reviews)’. This also applies to postings on social media.
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In what way is it possible for a manufacturer/supplier of a rated product to respond to the product review or product rating?
//Each individual assessment can be responded to as an assessed manufacturer/supplier. This can be done exclusively and only by filling in the response form online. If a manufacturer/supplier has provided a written and reasoned response to a score, this will also be published.
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Our product has been reviewed, is the full assessment report available?
//This is possible as a participant in OFFI® audited PRODUCT programme. Detailed information and application form for participation is available on this page of the OFFI Institute website.
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Our product has been reviewed, can the ‘Expert rating’ be used for your own publication?
//OFFI® Reviews is a freely accessible website and may be quoted with the clearly legible source reference: ‘OFFI® Reviews (www.offi.reviews)’. This also applies to postings on social media.
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If you haven't found the answer to your question, please send your inquiry via email to: mail@offi.reviews. We will respond as soon as possible.