Assesments suppliers

OFFI® Reviews exclusively uses Expert ratings to assess suppliers. Suppliers of products for office or learning environments are rated in eight different sub-areas:

Learn the meaning of the different supplier assessment criteria here

An Expert rating supplier is performed in accordance with the international standard ISO 19011 ‘Guidelines for conducting audits of management systems’ where OFFI Test initiates an Expert rating for a supplier depending on currentness and necessity. The number of Expert ratings for a particular supplier and the interval or intervals is also determined exclusively by OFFI Test. This ensures that a supplier cannot prepare for an audit or contact with auditors resulting in reliable data.

Every Expert rating for assessing a supplier is always carried out in the same uniform manner. Only the frequency, ad hoc or continuous with random sampling, and its reporting differ. The diagram below shows the differences.

Every report is easily understood by everyone due to the use of icons. Below is an example of a report for a fictitious supplier with a score of 4 times 6.0 and 4 times 8.0, i.e. an average score of 7.0:

Supplier name was last assessed on day Y and date Z. The average score on the assessment criteria is 7 and composed of:

Criterion	Rating	Explanation	Supplier response
		As an example, a score of 6.0 for service and support (0.1 to 10 possible)	-
		As an example, a score of 6.0 for installation and guarantee (0.1 to 10 possible)	-
		As an example, a score of 6.0 for price point (0.1 to 10 possible)	-
		As an example, a score of 6.0 for delivery and installation (0.1 to 10 possible)	-
		As an example, a score of 8.0 for commercial ethics (0.1 to 10 possible)	-
		As an example, a score of 8.0 for knowledge and innovation (0.1 to 10 possible)	-
		As an example, a score of 8.0 for laws and regulations (0.1 to 10 possible)	-
		As an example, a score of 8.0 for CSR (0.1 to 10 possible)	-

To make products that are continuously positively assessed immediately recognisable even without viewing the ratings, they may use 'OFFI® audited PRODUCT' logo.
Only adequately rated products receive a distinctive logo where the value of the ratings together determine the level the product achieves. As an additional requirement: no scope can be rated lower than a 6. For a average score higher than 6, the logo with ‘bronze’, for higher than 7 with ‘silver’ and for 8 or higher with ‘gold’.

If a supplier has been assessed and no ongoing monitoring programme has been initiated for one or more assessment criteria, the average score of the supplier is given.

All ratings on a scale from 0 to 10 with the following meaning:

Icon	Rating / Score	Kwalificatie
	10	excellent
	9 - 9.9	very good
	8 - 8.9	good
	7 - 7.9	more than sufficient
	6 - 6.9	satisfactory
	5 - 5.9	questionable / weak
	4 - 4.9	insufficient
	3 - 3.9	highly insufficient
	2 - 2.9	poor
	1.0 - 1.9	very poor
	0.1 - 0.9	extremely poor

A reviewed supplier is immediately recognisable by the 'OFFI® reviewed SUPPLIER' logo.

The supplier's review has taken place in the past. A more recent assessment could be a more positive or more negative assessment depending on both its own and also the performance of comparable suppliers.
If the supplier has provided a written and reasoned response to a score then this will also be published.