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Supplier assessment criteria
The supplier assessment criteria have been compiled for the purpose of the expert rating for suppliers of office-related products. The criteria can be used individually but collectively provide a comprehensive evaluation.
| Criterium | Icoon | Scope |
|---|---|---|
| service and support |  | customer service, complaint handling and technical support |
| product range |  | product range and accessibility/availability of the assortment |
| price point |  | average price level of the assortment |
| delivery and installation |  | delivery and installation |
| commercial ethics |  | informing, advice, terms and conditions and commercial practices |
| knowledge and innovation |  | level of expertise and innovative strength |
| laws and regulations |  | compliance with laws and regulations |
| CSR |  | efforts and results in the field of CSR |
All ratings on a scale from 0 to 10 with the following meaning:
| Icon | Rating / Score | Kwalificatie |
|---|---|---|
 | 10 | excellent |
 | 9 - 9.9 | very good |
 | 8 - 8.9 | good |
 | 7 - 7.9 | more than sufficient |
 | 6 - 6.9 | satisfactory |
 | 5 - 5.9 | questionable / weak |
 | 4 - 4.9 | insufficient |
 | 3 - 3.9 | highly insufficient |
 | 2 - 2.9 | poor |
 | 1.0 - 1.9 | very poor |
 | 0.1 - 0.9 | extremely poor |